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But those controls are only effective if they’re actually used and it’s hard to be too critical when “Madison’s mother let her download smurfberries with the help of her older sister, who knew the family’s iTunes password.”Ĭapcom said instances of accidental online purchases were “lamentable” and has added a disclaimer on the App Store warning that the game is free but in-game purchases are not, along with a pop-up in the game itself reminding players that this stuff actually costs money. Features Other What experts are saying Be the first to ask a question.
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Some parents complain that parental controls are difficult to use or have loopholes, like giving users a 15-minutes window to make purchases without re-entering a password after it’s entered once.
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It does seem a bit odd that a game ostensibly for children would charge $19 for a bucket of snowflakes or $99 for a wagon of smurfberries, but it also bears wondering why she, and other children, are being given access to iPads and online games without supervision. He wants the Commission to “assess current industry activities in this area to determine whether they constitute unfair or deceptive acts or practices.” Edward Markey said in a letter asking the FTC. “I am concerned about how these applications are being promoted and delivered to consumers, particularly with respect to children, who are unlikely to understand the ramifications of in-app purchases,” Rep. Congress, who asked the Federal Trade Commission to look into the matter. She was given a one-time refund when she brought it to Apple’s attention but her situation and others like it have now attracted the attention of two members of the U.S. “Note that the Smurf app states it is for ages 4-plus.” “I thought the app preyed on children,” Kay said. The charges were rung up by her eight-year-old daughter, Madison, who apparently didn’t realize that although the Capcom game Smurfs’ Village is free, smurfberry purchases made within it cost real money. Stephanie Kay recently got a rather startling surprise in her email: a $1400 smurfberry bill.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. regulators are being asked to look into the situation after an eight-year-old girl purchased $1400 worth of smurfberries in the iPad game Smurfs’ Vilage. You can try any of the methods below to contact Smurfs' Village.